Refund policy
Return & Refund Policy
Last updated: May 2026
Thank you for shopping with Sary Farkash Beauty. We want you to love every product you receive. If something isn't right, we're here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return, items must be:
- Unused and unopened
- In their original packaging
- In the same condition in which they were received
We are unable to accept returns on products that have been opened, used, or are not in their original packaging. As a beauty brand, we uphold strict hygiene standards to protect all of our customers.
How to Initiate a Return
To start a return, please email us at info@saryfarkash.com with:
- Your order number
- The item(s) you wish to return
- The reason for your return
Our team will respond with return instructions. Please do not send items back without first contacting us.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot be responsible for items lost or damaged in transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Items not in original packaging
- Items returned outside the 14-day return window
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us at info@saryfarkash.com within 7 days of delivery. We will make it right at no additional cost to you.
Questions?
If you have any questions about our return and refund policy, please reach out to us at info@saryfarkash.com. We're happy to help.